FAQ
Orders
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link to follow your shipment.
Can I cancel or modify my order?
We process orders quickly, but if you contact us within 2 hours of placing your order, we may be able to make changes.
Products
Where are your products made?
All HeroAnimalArt products are designed in our workshop and manufactured by artisan partners who share our commitment to quality and sustainability.
Do you offer a warranty?
Yes, all HeroAnimalArt products come with a 2-year extended warranty covering manufacturing defects.
Shipping & Returns
Do you ship internationally?
Yes, we ship to over 50 countries worldwide via our premium courier partners.
How long do returns take to process?
Once we receive your return, it typically takes 5-10 business days for the refund to appear in your account.